DELIVERY POLICY
At The Pet Owner, we specialize in offering customizable items tailored to your needs, exclusively within the United States.
Order Processing: All orders are processed promptly within 3-5 business days upon receipt. Once your order is processed and customization is complete, you will receive a USPS/UPS tracking number to monitor the status of your shipment.
Shipping Coverage: We ship nationwide across the United States, including military bases and PO boxes, ensuring that every customer can enjoy our products.
Shipping Timeframe: The shipping timeframe typically ranges from 3 to 10 business days, varying based on the delivery address and other logistical factors.
Handling USPS Delays: In the rare event that your package is held by your local USPS center, we advise customers to retain the provided tracking number and promptly contact USPS customer support for assistance:
USPS Self-service options: Available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives: Available Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET). Our commitment is to provide a seamless and reliable delivery experience for our valued customers. Should you have any further inquiries or need assistance, please feel free to reach out to our customer support team.
Thank you for choosing The Pet Owner for your personalized pet needs.
Order Processing: All orders are processed promptly within 3-5 business days upon receipt. Once your order is processed and customization is complete, you will receive a USPS/UPS tracking number to monitor the status of your shipment.
Shipping Coverage: We ship nationwide across the United States, including military bases and PO boxes, ensuring that every customer can enjoy our products.
Shipping Timeframe: The shipping timeframe typically ranges from 3 to 10 business days, varying based on the delivery address and other logistical factors.
Handling USPS Delays: In the rare event that your package is held by your local USPS center, we advise customers to retain the provided tracking number and promptly contact USPS customer support for assistance:
USPS Self-service options: Available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives: Available Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET). Our commitment is to provide a seamless and reliable delivery experience for our valued customers. Should you have any further inquiries or need assistance, please feel free to reach out to our customer support team.
Thank you for choosing The Pet Owner for your personalized pet needs.
RETURNS
At The Pet Owner, we prioritize customer satisfaction and strive to provide high-quality personalized products tailored to your needs. Please review our returns policy below for clarity on how we handle returns and exchanges.
Non-Damaged Items: Due to the personalized nature of our products, we do not accept returns or exchanges for non-damaged items. Each item is customized with care to meet your specifications, and we aim to deliver the highest level of satisfaction with every order.
Damaged Goods: In the rare event that you receive a damaged item, we apologize for any inconvenience caused. Our products undergo rigorous quality assurance checks to ensure they meet our standards. If you believe your item is damaged, please follow these steps:
Document the Damage: Take clear photos or a video showcasing the damage to the item. This will assist us in understanding the issue and resolving it promptly. Contact Us: Send the photos or video of the damaged item to contactus@thepetowner.com along with your order number and a brief description of the damage. Our customer support team will review your case and respond promptly.
Replacement Process: Upon review and confirmation of the damage, we will be glad to provide a replacement item at no additional cost to you. We are committed to ensuring you receive a flawless product that meets your expectations. Please note that damaged items must be reported within [3 days] of receiving your order to be eligible for a replacement. We appreciate your cooperation and understanding in adhering to our returns policy.
Thank you for choosing The Pet Owner for your personalized pet products. Should you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Non-Damaged Items: Due to the personalized nature of our products, we do not accept returns or exchanges for non-damaged items. Each item is customized with care to meet your specifications, and we aim to deliver the highest level of satisfaction with every order.
Damaged Goods: In the rare event that you receive a damaged item, we apologize for any inconvenience caused. Our products undergo rigorous quality assurance checks to ensure they meet our standards. If you believe your item is damaged, please follow these steps:
Document the Damage: Take clear photos or a video showcasing the damage to the item. This will assist us in understanding the issue and resolving it promptly. Contact Us: Send the photos or video of the damaged item to contactus@thepetowner.com along with your order number and a brief description of the damage. Our customer support team will review your case and respond promptly.
Replacement Process: Upon review and confirmation of the damage, we will be glad to provide a replacement item at no additional cost to you. We are committed to ensuring you receive a flawless product that meets your expectations. Please note that damaged items must be reported within [3 days] of receiving your order to be eligible for a replacement. We appreciate your cooperation and understanding in adhering to our returns policy.
Thank you for choosing The Pet Owner for your personalized pet products. Should you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
PERSONALIZATION
To personalize your item at The Pet Owner, simply visit the product page of our personalized dog harness or personalized dog collar. There, you'll find options to customize your item by adding your dog's name, contact information, or any other text you prefer. Select your desired customization, complete your purchase, and we'll take care of the rest to ensure your pet's gear is uniquely tailored just for them.
AFFILIATE PROGRAM
Join The Pet Owner Affiliate Program and start earning today! As an affiliate, you will receive a unique referral link that you can share with your audience.
For every sale made through your link, you will earn a commission of 10-20% of the item price, paid within 45 days of the customer's purchase. To apply for our exclusive program, please contact us at: contactus@thepetowner.com
For every sale made through your link, you will earn a commission of 10-20% of the item price, paid within 45 days of the customer's purchase. To apply for our exclusive program, please contact us at: contactus@thepetowner.com
WHOLESALE
The Pet Owner offers special discounted rates for bulk orders of 20 units or more. If you are a pet shop, retailer, or pet shelter, we invite you to take advantage of our wholesale pricing.
For more information and to discuss your needs, please contact us at: contactus@thepetowner.com
For more information and to discuss your needs, please contact us at: contactus@thepetowner.com
DROPSHIPPING
We offer dropshipping services from our store, providing a seamless experience for your business. Please review our return and shipping policies before getting started.
Personalized Products: All our items are customized and shipped with a UPS/USPS tracking number within 3-5 business days. Standard shipping takes 5-10 days.
Scalable Solutions: We can handle a large volume of orders and can coordinate through Google Sheets if needed. US-Based Shipping: All products are customized and shipped from our US warehouse.
For any additional questions, please feel free to contact us at: contactus@thepetowner.com
Personalized Products: All our items are customized and shipped with a UPS/USPS tracking number within 3-5 business days. Standard shipping takes 5-10 days.
Scalable Solutions: We can handle a large volume of orders and can coordinate through Google Sheets if needed. US-Based Shipping: All products are customized and shipped from our US warehouse.
For any additional questions, please feel free to contact us at: contactus@thepetowner.com
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